Shipping Policy

Last updated: 03.12.2024

At SpainCheck, we strive to provide clear and accurate shipping information for all orders placed through our website. This Shipping Policy outlines how we manage the shipping and delivery process. By placing an order with us, you agree to the terms stated in this policy.

1. Shipping Information Displayed Before Checkout

All shipping costs, estimated delivery times, and applicable restrictions will be displayed at checkout before completing your order. Please review this information carefully before confirming your purchase.

2. Shipping Partners

We work with trusted third-party partners for packaging, delivery, and payment processing. These include but are not limited to national and international courier services. While we aim to provide reliable delivery, the final fulfillment of shipping is subject to these third parties.

3. Estimated Delivery Times

• Delivery times are provided as estimates based on information from our shipping partners. While we strive for accuracy, delays may occur due to factors outside our control, such as weather, customs clearance, or other unforeseen circumstances.
• Estimated delivery times vary depending on the destination, shipping method, and product availability. These estimates will be displayed at checkout.

4. Packaging and Handling

All orders are carefully packaged to ensure safe delivery. However, once the package is handed over to the courier, we are not liable for any damages caused during transit. Customers are advised to inspect packages upon delivery and report any damages to the courier immediately.

5. Delivery Issues

• If a delivery attempt is unsuccessful due to incorrect address details or customer unavailability, it is the customer’s responsibility to arrange for re-delivery with the courier or pick up the package from the courier’s facility.
• In cases where a package is returned to us due to customer error (e.g., incorrect address), additional shipping charges may apply for re-sending the package.

6. International Shipping

For international orders, customers are responsible for any applicable customs duties, taxes, or fees imposed by their country’s customs authorities. These charges are not included in the shipping fees displayed at checkout.

7. Tracking Information

Once your order is shipped, we will provide tracking information via email, if available. Customers can use this information to monitor their package’s status directly with the courier.

8. Lost or Delayed Packages

• In the event of a lost or delayed package, we will work with the shipping partner to resolve the issue promptly. However, please note that resolution times may vary depending on the courier's policies and investigation procedures.
• If a package is confirmed as lost by the courier, we will offer a replacement or refund as applicable.

9. Contact Us

If you have any questions or concerns about your order’s shipping or delivery, please contact us at:

Email: info@spaincheck.com
Phone: +44 78 42 97 02 09